Wholesale Policy
Returns & Claims Policy
Clear wholesale return guidelines designed for transparency, efficiency, and long-term partnerships.
Protected
Both parties secured
7 Days
Claim window
RMA Required
Prior authorization
Policy Details
Eligibility for Wholesale Returns
Returns are accepted only for pre-approved cases including damaged goods, incorrect items, or verified quality issues. Products must be in original, unopened condition with intact packaging.
Return Authorization (RMA)
RMA number is mandatory for all wholesale returns. Products without valid RMA will be returned to sender at buyer’s expense.
Claim Timeframes
All claims must be submitted within 7 business days of delivery. Late claims may not be eligible for processing.
Non-Returnable Items
The following are not eligible for return:
- Opened, used, or resold products
- Clearance or final-sale merchandise
- Items affected by improper storage
- Custom or special orders
Bulk Order Considerations
Returns must maintain original case pack quantities. Partial case returns require specific approval. Mixed-SKU returns need separate authorization.
Refunds & Credits
Approved returns are processed as account credits. Original payment refunds require 10-15 business days after inspection.
Shipping Responsibility
Return shipping is covered for vendor errors and defects. Buyer-initiated returns (change of mind, over-ordering) are at buyer’s expense.
Quality Assurance:Â Every return undergoes thorough inspection to ensure fair processing for both parties.
How Returns Work
Submit Request
Contact account manager with order details
Get Authorization
Receive RMA number and shipping label
Resolution
Product inspected, credit processed
Request a Return
Complete the form to start the RMA authorization process
