How can we help you?

The minimum order varies by product category. Generally, the minimum amount is $500 USD per order. For custom products, the minimum may be higher. Contact your sales representative for specific details.

You can place orders through our online platform, by email, or by contacting your assigned sales representative directly. Once registered as a wholesale customer, you’ll have access to exclusive pricing and streamlined ordering tools.

Modifications or cancellations are possible within the first 24 hours after order confirmation, as long as it hasn’t entered the preparation process. After that period, cancellation charges may apply.

Yes, we offer a tiered pricing structure based on purchase volume. The higher the quantity, the better the unit prices. We also have loyalty programs for recurring customers with additional benefits.

Standard delivery times are 5 to 10 business days for domestic shipments and 15 to 25 days for international shipments. Rush orders can be arranged at an additional cost. Times may vary based on inventory availability.

Yes, we ship to over 50 countries. International shipping costs are calculated based on weight, volume, and destination. We offer both sea and air freight options based on your business needs.

Once your order is dispatched, you’ll receive an email with the tracking number and a direct link to track your shipment in real time. You can also check the status from your customer dashboard.

We accept bank transfers, credit/debit cards, PayPal, and net 30/60/90 credit terms for qualified customers. For international orders, we also work with letters of credit and secure payment platforms.

Yes, we offer credit lines to customers with an established purchase history. The approval process requires business documentation and may take 5 to 7 business days. Terms are set based on volume and purchase frequency.

All our shipments are insured. If you receive damaged merchandise, you must report it within 48 hours of receipt with photographic evidence. We will arrange replacement or refund immediately.

We accept returns within 30 days of order receipt, provided products are in their original packaging and unused. Return shipping costs are borne by the customer, except in cases of our error or defective product.

All our products carry a manufacturer warranty ranging from 6 to 24 months depending on the category. In case of manufacturing defects, we handle the claim directly with the manufacturer for your convenience.

Start your request from the customer dashboard or contact customer service. You will receive a Return Merchandise Authorization (RMA) number and shipping instructions. Refund or credit is processed within 10 business days after product receipt.

Complete the registration form on our platform with your company details, including tax identification number, business address, and business references. Our team will review your application within 2 to 3 business days.

You will need: company tax identification, proof of business address, current business license, and at least two business references. For credit, additional financial documentation is required.

Yes, business accounts allow adding multiple users with different access levels and permissions. The main administrator can manage roles such as buyer, report viewer, or account manager.

Invoices are automatically generated upon order confirmation and sent via email. They are also available for download in your customer dashboard. We issue valid tax invoices in multiple jurisdictions.

All invoices are available in your customer dashboard under the ‘Invoices’ section. You can download them individually or in bulk as PDF files. Invoices are also sent automatically to your registered email upon order confirmation.

Yes, we support tax-exempt purchases for qualified businesses. Submit your tax exemption certificate during registration or through your account settings. Our team will verify and apply the exemption within 1-2 business days.

Yes, we can issue invoices in USD, EUR, GBP, and other major currencies based on your business location and preference. Currency settings can be configured in your account profile or by contacting your sales representative.